What is trezor.io/start?
Trezor®’s official starter page, trezor.io/start, guides new users through safe setup of a Trezor® Hardware Wallet. That page links to the latest Trezor Suite App, firmware updates, and official downloads like Trezor Bridge. Always use the official link above to avoid phishing.
Step-by-step: Setup & login
- Visit trezor.io/start from a secure browser and follow the device prompts.
- Download Trezor Suite (or use the web version) — search for Trezor Suite Download on the start page.
- If your OS requires it, install Trezor Bridge (look for Trezor Bridge Download on the same page).
- Connect your Trezor® Hardware Wallet, open Suite and complete the Trezor Wallet Login flow: set a device PIN, write down your recovery seed and confirm it.
Tip: Never share your recovery seed. Suite and Bridge only communicate with your hardware device — not your seed.
Troubleshooting common login & connection issues
Encountering problems such as Trezor Login not working, Unable to login Trezor, or Error Connecting Trezor Account? Try the checklist below:
- Update to the latest Trezor Suite App and install the compatible Trezor Bridge.
- Use a different USB cable/port and avoid USB hubs — some hubs block power or data.
- Restart your computer and reconnect the device; allow any permission prompts in your browser.
- If you see Trezor suite App not Working, reinstall the app and check OS compatibility.
- If Suite says Can't verify Trezor Wallet, confirm your device model and firmware on trezor.io/start and follow the in-app firmware update.
Account recovery, 2FA & security
Trezor Account Recovery is performed using your recovery seed on a compatible device — not through Suite login. If you need a Trezor 2fa reset or lose access to an online account tied to 2FA, use your seed to recover wallet keys and reconfigure 2FA on services that allow key re-registration. For account-specific help visit the Trezor Help Center.
When to contact support
Persistent Troubleshooting Trezor login Issues or errors like Error Connecting Trezor Account that remain after the checklist should be escalated to the official Trezor Help Center. Provide device model, Suite version and a description — never share your seed or PIN.
FAQs
- Q: Is trezor.io/start the only safe way to begin?
- A: Yes — always start at trezor.io/start or the official Trezor® domains to avoid phishing. Confirm the URL and SSL lock in your browser.
- Q: What is Trezor Bridge and do I need it?
- A: Bridge is a small connector that allows browsers and Suite to talk to your Trezor® device on desktop. Some Suite versions use a direct USB connection and don't require Bridge.
- Q: My Trezor® won't login — what now?
- A: Try a different cable/port, update Suite/Bridge, reboot, and ensure firmware is current. If still failing, contact the Trezor Help Center — never disclose your seed.
- Q: How do I recover my wallet?
- A: Use your 12/24-word recovery seed on a compatible Trezor® device or a trusted recovery tool following official instructions at trezor.io/start.
- Q: Can I reset 2FA if I lose my phone?
- A: Recover wallets with your seed, then re-enable 2FA on services. For account-specific 2FA resets contact the service provider — Trezor® doesn't manage your online accounts.
- Q: Where do I get genuine downloads?
- A: Only from trezor.io/start and official Trezor® pages linked there. Avoid third-party mirrors.